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2020-04-30

Zoom admits that there are no 300 million users active, corrects misleading claims

Image:-Zoom meeting

Zoom has admitted that it has no 300 million active users per day. The admission came after the company noticed The Verge quietly edited a blog post that made the claim earlier this month. Zoom originally said it had "more than 300 million daily users" and that "more than 300 million people around the world use Zoom during this challenging time." Zoom later removed those references from the original blog post and now claims "300 million daily Zoom meeting participants."

The difference between the "meeting participant" and a daily active user (DAU) is significant. Participants in the daily meeting can be counted multiple times: if you have five Zoom meetings in one day then you are counted five times. A DAU is counted once a day, and is commonly used to measure service usage by companies. Only counting meeting participants is an easy, somewhat misleading way of making your usage of the platform appear larger than it is.

The difference between the "meeting participant" and a daily active user (DAU) is significant. Participants in the daily meeting can be counted multiple times: if you have five Zoom meetings in one day then you are counted five times. A DAU is counted once a day, and is commonly used to measure service usage by companies. Only counting meeting participants is an easy, somewhat misleading way of making your usage of the platform appear larger than it is.

The misleading blog was published on 24 April, a day after the numbers made headlines around the world. The company added a note to the blog post yesterday admitting the error after The Verge reached out for comment from Zoom, and provided the following statement

"We are humbled and proud to help stay connected during this pandemic with more than 300 million participants daily. We unintentionally referred to these participants as "users" and "people" in a blog post on April 22. When we realized that error, we adjusted the wording to "participants," which was a genuine oversight on our part.

Zoom's growth was impressive but in fact the company did not provide a daily active user count. Zoom usage has soared to 300 million this month, from 10 million daily meeting participants back in December. Though rivals like Microsoft Teams and Google Meet seem to close the gap. Yesterday Microsoft said it now has 75 million active daily Team users, a 70 percent jump in a month. Also this month, Microsoft recorded 200 million meeting participants in a single day.

Google Meet adds about 3 million new users every day and has recently hit more than 100 million participants in the Meet daily. Cisco also revealed earlier this month that it has a total of 300 million Webex users, and it saw nearly 240,000 sign-ups in a 24-hour period. Cisco has not yet provided the daily number of participants in the meeting, or the daily number of active users.

With new features and free services, Google, Microsoft, Facebook and others are still chasing Zoom. This week Google made its Meet service free, and both Microsoft and Google have increased the number of people you can see at the same time in response to the popular view of Zoom's gallery.

Related link:- Researchers identified and purchased more than 500,000 Zoom passwords on the dark web for less than one cent each